Need help?
Frequently Asked Questions
Shipping
At Luxury Exchange, we prioritize both the quality of your purchases and the well-being of the environment. Rest assured that we take great care in packaging your items to ensure they arrive in perfect condition while minimizing our ecological footprint. In specific cases, dedicated packaging will be provided, tailored to the type of item you've selected.
In the product description, we explicitly state if the items are accompanied by the original packaging and documents, provided they are available.
Returns
Your delight is our priority at Luxury Exchange. Should your purchase not meet your complete satisfaction, you are welcome to return it for a refund within 14 days of receipt. To be eligible for a return, the item must be unused, in the same condition you received it, and 1 with all original tags and packaging intact. Please be aware that return shipping costs are the responsibility of the customer.
Payments
Please note that Luxury Exchange is not responsible for any import charges that may be incurred. If you receive an invoice from the customs authorities, it is your responsibility to settle the charges.
Your card will be charged immediately upon the completion of your order.
We recommend verifying that all the details for your selected payment method were entered accurately. If you require any assistance, please don't hesitate to reach out to our Customer Service team. We are here to provide the necessary support and resolve any issues you may encounter.
Other Questions?
To ensure the utmost authenticity, every item that comes into our possession undergoes rigorous scrutiny by industry professionals. In addition to our expert examination, we employ the use of a cutting-edge authentication software called Entrupy, which further enhances our verification process.