How is my order packaged?

At Luxury Exchange, we prioritize both the quality of your purchases and the well-being of the environment. Rest assured that we take great care in packaging your items to ensure they arrive in perfect condition while minimizing our ecological footprint. In specific cases, dedicated packaging will be provided, tailored to the type of item you've selected.

When will my card be charged?

Your card will be charged immediately upon the completion of your order.

Why was my payment declined?

We recommend verifying that all the details for your selected payment method were entered accurately. If you require any assistance, please don't hesitate to reach out to our Customer Service team. We are here to provide the necessary support and resolve any issues you may encounter.

Do the items come with the original packaging and documents?

In the product description, we explicitly state if the items are accompanied by the original packaging and documents, provided they are available.

Are the items you sell authentic?

Rest assured, every item we sell is guaranteed to be 100% authentic. We take pride in offering only genuine products to our valued customers.

How much is the customs charge when ordering internationally?

Please note that Luxury Exchange is not responsible for any import charges that may be incurred. If you receive an invoice from the customs authorities, it is your responsibility to settle the charges.

How do you authenticate items in your store?

To ensure the utmost authenticity, every item that comes into our possession undergoes rigorous scrutiny by industry professionals. In addition to our expert examination, we employ the use of a cutting-edge authentication software called Entrupy, which further enhances our verification process.