Refund policy

Returns & Exchanges

We take pride in offering authentic luxury items and want you to be thrilled with your purchase. If something isn’t quite right, we are here to help.

Changing Your Mind

If you wish to return an item, you have 14 days from the date your order is delivered to let us know. Simply send an email to hello@luxuryexchange.ie to start the process.

Once you have notified us, please ship the item back to us within the following 14 days.

Return Shipping

You are responsible for the return shipping costs. Because our items are high-value, we strongly recommend using a tracked and insured courier service, as we cannot take responsibility for pieces that are lost or damaged in transit.

Item Condition & Tags

You are welcome to try on and inspect your item at home, just as you would in a boutique! However, to receive a full refund, the item must be returned in its original condition.

Every piece we send out features a visible Luxury Exchange Tag. If this tag is removed, broken, or tampered with, or if the item is returned with signs of wear, damage, odours, or missing any original contents (box, dustbag, authenticity card, etc.), the item will have lost its original resale value. In these cases, we will deduct the corresponding loss in value from your refund, which may be up to the full purchase price.

Your Refund

Once you cancel your order, we will process your refund without delay (and always within 14 days of your cancellation notice, subject to us receiving the item back). Your refund will include the price of the item plus the cost of standard outbound shipping. We will issue the funds directly back to your original payment method.

Pop-Up & In-Person Purchases

For items bought in person at one of our pop-up events, sales are final and we cannot offer refunds for a change of mind. However, we are happy to offer an exchange within 7 days of your purchase, provided the item is unworn, the security tag is still attached, and you have your original receipt.